LA-BEK Privacy Policy

Effective: 13 November 2025

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1. ABOUT US

“We”, “us” or “our” means LA-BEK, with its principal place of business located at:
U 1/33A Dava Dr, Mornington VIC, Australia 3931.

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2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read this Policy in full.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we use your personal information, please contact us at:
📧 hello@la-bek.com.au

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3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect personal information that you provide directly to us:

Contact Information

When you sign up to receive our newsletter, emails, or text messages, we collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment Information

To order products or services, you may need to provide payment details (such as bank account or credit card information). All financial information is collected and processed by our third-party payment processor, whose privacy policy will govern how your payment data is handled.

Survey Information

If you complete forms, surveys, promotions or questionnaires, we may collect the personal information provided.

Communications Information

We may collect information during communications with us, including emails, phone calls, messages, support chats, or interactions with our customer service team.

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SMS & Messaging Information

If you sign up to receive SMS messages from us, we will collect your mobile phone number and information associated with your interactions with our text messages, including delivery status, opt-in/opt-out details, and engagement data (such as link clicks).

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4. HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect for the following purposes:

• To send you newsletters or marketing communications about our Services.

• To reply to questions, inquiries, and customer service requests.

• To send notices, updates, alerts, support and administrative messages.

• To provide information or products you request or we think may interest you.

• To analyze usage trends and improve our Services.

• To facilitate contests, promotions, giveaways, and rewards.

• To detect and prevent fraud or illegal activity.

• To fulfil contractual obligations and complete transactions with you.

We may also use your information to comply with applicable laws or for any other purpose disclosed to you at the time we collect the data.

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SMS Communications

If you opt in to receive SMS messages, we may send you marketing texts, order updates, reminders, exclusive offers, and other relevant communications. Message frequency varies. Standard messaging and data rates may apply, and you may opt out at any time by replying STOP.

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5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

In certain countries, we must have a legal basis for processing personal information. Our legal basis varies depending on the type of information and context but typically includes:

• Your consent

• The need to perform a contract with you

• Our legitimate interests (when not overridden by your rights)

• Compliance with legal obligations

• Protecting vital interests of you or another individual

For questions about legal basis, contact us at the email provided.

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6. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information:

• With vendors, consultants, service providers, or agents who process information on our behalf (e.g., analytics providers, payment processors, marketing platforms).

• In connection with negotiations or completion of mergers, acquisitions, asset sales, financing, or similar transactions.

We may also disclose your information if required by law, such as to comply with a court order, regulation, or valid legal request.

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7. YOUR MARKETING CHOICES

We send marketing messages if you have asked to receive them, purchased goods or services from us, or provided your details during a promotion or contest.

You may unsubscribe at any time using the link in our messages or by contacting us at:
📧 hello@la-bek.com.au

We will only share your information with third parties for their own direct marketing if you have explicitly consented.

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SMS Opt-In and Opt-Out

By providing your mobile phone number and expressly opting in, you consent to receive recurring SMS marketing messages from us.
You may withdraw this consent at any time by replying STOP to any of our messages.
Reply HELP for assistance.
Opting out of SMS does not affect your ability to receive email communications.

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8. RETENTION OF YOUR DATA AND DELETION

We keep personal information only for as long as necessary for the purpose it was collected. When determining retention periods we consider:

• The amount, nature, and sensitivity of data

• Potential risk of harm from unauthorized use or disclosure

• The purpose for collecting it

• Legal requirements

We may retain certain information to comply with legal obligations or for litigation or evidentiary purposes.

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9. INTERNATIONAL TRANSFERS

If we transfer your personal information outside of your country, we will ensure appropriate safeguards are in place.

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10. YOUR DATA PROTECTION RIGHTS

Depending on your location, your rights may include:

• Access to your personal information

• Correction or deletion

• Objecting to or restricting processing

• Data portability

• Withdrawal of consent

You may also have the right to submit a complaint to a supervisory authority.

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11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy over time. When we make significant changes, we will take appropriate steps to notify you. The latest version will always be posted on this page.

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12. CONTACT US

LA-BEK
U 1/33A Dava Dr
Mornington VIC, Australia 3931
📧 hello@la-bek.com.au