Shipping Information:

1. Free Standard Shipping (Sendle) – Sorry, we cannot ship to PO BOX addresses via Sendle

• Cost: Free
  Delivery Window: Sendle delivery times vary by state and location. Below are average time frames only. For faster delivery, we recommend selecting Australia Post Standard or Express shipping at checkout, which provides more reliable timeframes.

• VIC: 2–8 working days
• NSW: 3–9 working days
• QLD: 4–13 working days
• SA: 7–15 working days
• WA: 8–17 working days
• ACT: 4–6 working days
• TAS: 7–13 working days

• Rural and remote areas may experience longer delivery times. Please note Sendle is automatically Authority to Leave (ATL) so if your property is not suitable for this please choose Australia Post at checkout.
• Tracking: Includes full tracking, but delivery timeframes can be less predictable compared to Australia Post.
• More Info: Learn more about Sendle’s delivery timeframes here.

1. Standard Parcel (Australia Post)

• Cost: Calculated at checkout based on your location, using Australia Post’s pricing.
• Delivery Window: Generally quicker than Sendle. Check estimated delivery times for your postcode at the Australia Post Timeframes page.
• Tracking: Includes tracking for peace of mind.

1. Express Post (Australia Post)

• Cost: Calculated at checkout based on your location, using Australia Post’s pricing.
• Delivery Window: The fastest option. Delivery times depend on Australia Post’s network.

• Use postcode 3931 as the “from” postcode when checking delivery estimates for both Sendle and Australia Post.
• Delivery times for all options are estimates and not guaranteed, especially during peak periods.
• If you need your order by a specific date, we recommend choosing Express Post for the fastest delivery.

What to Do If Your Order Is Marked as Delivered but Not Received:

If your package is marked as delivered by Australia Post or any other carrier, but you have not received it, please follow these steps:

1. Check Around Your Delivery Location:
   Occasionally, packages may be left in unexpected places, such as behind a plant, under a doormat, or with a neighbour. Be sure to check around your property.

2. Contact Us:
   If you still cannot locate your package, reach out to us at hello@la-bek.com.au with your order number and tracking details. We will assist you in contacting the carrier for further information, such as photos or details of where the package was left.

3. Incorrect Address:
   Please double-check that the shipping address you provided during checkout is correct. If an error was made, and the package is returned to us, we will gladly resend it to the correct address, but additional shipping charges may apply.

4. Replacement or Refunds:
   While we strive to ensure a smooth delivery process, as a small business, we are unable to offer automatic replacements or refunds for items marked as delivered by the carrier. However, we will do our best to work with you and the shipping provider to resolve any issues.

Thank you for your understanding and support! We are here to help make sure your order gets to you as smoothly as possible.

Returns Policy:

At La-Bek, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your nail sets, we’re here to help. Here’s our returns policy:

1. Returns Eligibility: We accept returns on unused and unopened nail sets within 30 days of purchase. Please note that we cannot accept returns on nail sets that have been opened or used due to hygiene reasons.
2. How to Initiate a Return: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We’ll provide you with instructions on how to return your item(s).
3. Return Shipping: Customers are responsible for the cost of return shipping unless the item(s) received are damaged or defective. We recommend using a trackable shipping method to ensure that your return reaches us safely.
4. Refund Process: Once we receive your return and verify that it meets our returns eligibility criteria, we’ll process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method.
5. Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to try a different nail set, we recommend placing a new order and initiating a return for the item(s) you wish to return.

If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way and ensure that you’re delighted with your LA-BEK shopping experience.

Payment Methods:

At LA-BEK, we strive to make your shopping experience as convenient and secure as possible. That’s why we offer the following payment methods:

1. Stripe: With Stripe, you can securely pay for your order using Visa, Mastercard, American Express, or Discover. Stripe ensures that your payment information is encrypted and protected, giving you peace of mind when making your purchase.
2. PayPal: PayPal offers a secure and convenient way to pay for your order using your PayPal account or any major credit or debit card linked to your account. Simply select PayPal at checkout and follow the prompts to complete your purchase.

3. Afterpay: With Afterpay, you can enjoy your purchase now and pay later in four interest-free instalments. It’s a simple and flexible option for splitting up your payments over time. Just select Afterpay at checkout, follow the prompts, and make your first payment. The rest will be automatically deducted every two weeks, making it easy to budget for the things you love.

Rest assured that whichever payment method you choose, your transaction will be safe and secure. If you have any questions or concerns about our payment methods, please don’t hesitate to contact our customer service team. We’re here to help make your LA-BEK shopping experience a breeze.