Shipping Information:

Free standard delivery with orders over $25

• Delivery Window: Delivery times vary by state and location. For faster delivery, we recommend selecting Australia Post Express shipping at checkout. Check estimated delivery times for your postcode at the Australia Post Timeframes page.

• Rural and remote areas may experience longer delivery times.
• Tracking: Includes full tracking.

Standard Parcel Australia Post (orders under $25)

• Cost: Calculated at checkout based on your location, using Australia Post’s pricing.
• Tracking: Includes tracking for peace of mind.

Express Post (Australia Post)

• Cost: Calculated at checkout based on your location, using Australia Post’s pricing.
• Delivery Window: The fastest option. Delivery times depend on Australia Post’s network.

• Use postcode 3931 as the “from” postcode when checking delivery estimates for Australia Post.
• Delivery times for all options are estimates and not guaranteed, especially during peak periods.
• If you need your order by a specific date, we recommend choosing Express Post for the fastest delivery.

What to Do If Your Order Is Marked as Delivered but Not Received:

If your package is marked as delivered by Australia Post or any other carrier, but you have not received it, please follow these steps:

1. Check Around Your Delivery Location:
   Occasionally, packages may be left in unexpected places, such as behind a plant, under a doormat, or with a neighbour. Be sure to check around your property.
2. Contact Us:
   If you still cannot locate your package, reach out to us at hello@la-bek.com.au with your order number and tracking details. We will assist you in contacting the carrier for further information, such as photos or details of where the package was left.
3. Incorrect Address:
   Please double-check that the shipping address you provided during checkout is correct. If an error was made, and the package is returned to us, we will gladly resend it to the correct address, but additional shipping charges may apply.
4. Replacement or Refunds:
   While we strive to ensure a smooth delivery process, as a small business, we are unable to offer automatic replacements or refunds for items marked as delivered by the carrier. However, we will do our best to work with you and the shipping provider to resolve any issues.

Thank you for your understanding and support! We are here to help make sure your order gets to you as smoothly as possible.

Returns Policy:

At La-Bek, we take great care to ensure the quality of our semi-cured gel nails. Due to the light- and temperature-sensitive nature of these products, we do not accept returns or change-of-mind exchanges once an order has left our premises.

Return Window
La-Bek does not accept returns for change of mind.

Incorrect or Faulty Items
If an incorrect item is sent, we will promptly ship the correct item to you.

Return Cost
Because items are not returned to us:

• No return shipping costs apply, and

• La-Bek covers the cost of sending the correct replacement item (when applicable).

Return Method
Since incorrect items are not returned to us, no return shipping method is required.

If you experience any issues with your order, please contact us at hello@la-bek.com.au and our team will be happy to assist.

Payment Methods:

At LA-BEK, we strive to make your shopping experience as convenient and secure as possible. That’s why we offer the following payment methods:

1. Stripe: With Stripe, you can securely pay for your order using Visa, Mastercard, American Express, or Discover. Stripe ensures that your payment information is encrypted and protected, giving you peace of mind when making your purchase.
2. PayPal: PayPal offers a secure and convenient way to pay for your order using your PayPal account or any major credit or debit card linked to your account. Simply select PayPal at checkout and follow the prompts to complete your purchase.

3. Afterpay: With Afterpay, you can enjoy your purchase now and pay later in four interest-free instalments. It’s a simple and flexible option for splitting up your payments over time. Just select Afterpay at checkout, follow the prompts, and make your first payment. The rest will be automatically deducted every two weeks, making it easy to budget for the things you love.

Rest assured that whichever payment method you choose, your transaction will be safe and secure. If you have any questions or concerns about our payment methods, please don’t hesitate to contact our customer service team. We’re here to help make your LA-BEK shopping experience a breeze.

Loyalty Program (Frequent Filers Club)

• La-Bek reserves the right to change or discontinue the rewards program at any time without notice.

• Points are non-transferable, have no cash value, and cannot be exchanged for anything other than approved reward redemptions.

• Points and rewards may not be applied retroactively to past orders.

• Coupons redeemed via points cannot be combined with other promotional codes or offers.

• Fraudulent or suspicious activity may result in forfeiture of points and program removal.