Shipping policy

Shipping Information:

Our Shipping Options
At LA-BEK, we offer flexible shipping options to suit your needs. Here’s what you can choose at checkout:
 

Free standard delivery with orders over $45

  • Delivery Window: Delivery times vary by state and location. For faster delivery, we recommend selecting Australia Post Express shipping at checkout. Check estimated delivery times for your postcode at the Australia Post Timeframes page.
  • Rural and remote areas may experience longer delivery times.
  • Tracking: Includes full tracking.

Standard Parcel Australia Post (orders under $45)

  • Cost: Calculated at checkout based on your location, using Australia Post’s pricing.
  • Tracking: Includes tracking for peace of mind.

Free Express Post Australia Post with orders over $95

  • Delivery Window: The fastest option. Delivery times vary by state and location. For faster delivery, we recommend selecting Australia Post Express shipping at checkout. Check estimated delivery times for your postcode at the Australia Post Timeframes page.
  • Rural and remote areas may experience longer delivery times.
  • Tracking: Includes full tracking.

Express Post Australia Post (orders under $95)

  • Cost: Calculated at checkout based on your location, using Australia Post’s pricing.
  • Delivery Window: The fastest option. Delivery times depend on Australia Post’s network.
Important Notes:
  • Use postcode 3931 as the “from” postcode when checking delivery estimates for Australia Post.
  • Delivery times for all options are estimates and not guaranteed, especially during peak periods.
  • If you need your order by a specific date, we recommend choosing Express Post for the fastest delivery.
For more information or assistance, feel free to contact us.

What to Do If Your Order Is Marked as Delivered but Not Received:

If your package is marked as delivered by Australia Post or any other carrier, but you have not received it, please follow these steps:

  1. Check Around Your Delivery Location:
    Occasionally, packages may be left in unexpected places, such as behind a plant, under a doormat, or with a neighbour. Be sure to check around your property.
  2. Contact Us:
    If you still cannot locate your package, reach out to us at hello@la-bek.com.au with your order number and tracking details. We will assist you in contacting the carrier for further information, such as photos or details of where the package was left.
  3. Incorrect Address:
    Please double-check that the shipping address you provided during checkout is correct. If an error was made, and the package is returned to us, we will gladly resend it to the correct address, but additional shipping charges may apply.
  4. Replacement or Refunds:
    While we strive to ensure a smooth delivery process, as a small business, we are unable to offer automatic replacements or refunds for items marked as delivered by the carrier. However, we will do our best to work with you and the shipping provider to resolve any issues.

Thank you for your understanding and support! We are here to help make sure your order gets to you as smoothly as possible.